How does AI accounts receivable automation work?
AI accounts receivable automation matches incoming payments to open invoices, chases overdue accounts on a schedule, and escalates exceptions to your team with full context. TotalOps agents watch your accounting system, decide who to chase and when, send the right message, and reconcile the ledger — shrinking days-sales-outstanding without a manual chasing rota.
How does cash application and invoice matching work?
Cash application is the matching of incoming payments to the right invoices. The AI reads remittances and bank feeds, matches payments to invoices — including partial payments and consolidated payments across several invoices — and posts the reconciliation. Anything it can't confidently match is flagged for review rather than forced.
Because the agent reasons about the data rather than replaying a script, it can handle common real-world messes: a customer paying three invoices in one transfer, a short payment, or a reference that doesn't match the invoice number.
How does automated invoice chasing work?
Automated chasing runs a reminder cadence tuned to each customer's risk and history. The agent decides who to chase, when, and with which message — sending a gentle nudge before due date and firmer reminders as an invoice ages — then logs every touchpoint against the account. Payments and promises pause or reset the sequence automatically.
Messages are personalised with the invoice details, amount, and due date, and can be routed through email or your existing communication tools so the chase looks like it came from your business.
How does escalation logic decide when a human steps in?
Escalation logic sets the thresholds at which the agent hands a case to a person: an invoice past a set age, a disputed amount, a broken payment promise, or a value above a limit. When a threshold is crossed, the agent routes the account to the right person with a full history so they act immediately rather than investigate.
This keeps humans in control of the judgement calls — disputes, payment plans, and legal escalation — while the agent handles the high-volume routine chasing that would otherwise consume a credit controller's week.